Terms of Service

Version 1.0 · Effective November 8, 2026

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are an agreement between AccuMix Pharmacy, LLC, an Illinois limited liability company doing business as AccuRx Allergy Services ("AccuRx", "we", "us"), located at 655 W. Grand Ave, Suite 240, Elmhurst, IL 60126, and the medical practice, provider or organization ("Practice", "you") that uses the AccuRx Allergy Services portal at new.accu-rx.us (the "Portal") and the related allergy testing, documentation, consent, coding-support and immunotherapy ordering services (together, the "Services"). By creating or using a Portal login, or by placing an order, you accept these Terms on behalf of your Practice. If you have signed a separate written services agreement or Business Associate Agreement with AccuRx, that agreement controls if it conflicts with these Terms.

2. Accounts and authorized users

• Portal logins are issued to named individuals. Each user must keep their password private, must not share a login, and must sign out on shared devices.
• The Practice is responsible for every action taken under its users' logins and must tell AccuRx promptly (through the Help Desk) when a staff member leaves or no longer needs access so the login can be deactivated.
• Medical office staff with the appropriate role may invite and deactivate their own Practice's users. AccuRx may suspend or remove any login that is misused, inactive, or presents a security risk.
• When a Practice account is deactivated, all of its logins are terminated. Records already created remain stored and available to AccuRx staff as required by pharmacy record-keeping laws, and the Practice may request a copy of its records (see Section 9).

3. The Services

The Portal lets authorized users record allergy skin-test results, document patient diagnoses and pre-test medication checks, generate superbills, obtain patient consent for immunotherapy, order allergen immunotherapy (subcutaneous or sublingual) that is compounded by AccuMix Pharmacy, LLC under a valid prescription, and order testing supplies. AccuRx may add, change or retire features of the Portal at any time.

4. Clinical responsibility

• All testing, diagnosis, prescribing and treatment decisions are made by the Practice's licensed clinicians. AccuRx provides documentation tools and compounding services; it does not practice medicine and does not provide medical advice.
• The Pre-Test Check, eligibility, result-derived code suggestions and Superbill tools are informational aids built from published references. The Practice is solely responsible for verifying that every diagnosis code, procedure code, unit count and claim it submits is accurate and supported by its own medical record.
• Immunotherapy is compounded only on a prescription authorized by a prescriber licensed in the patient's state and associated with the Practice in the Portal. The prescriber remains responsible for the prescription, the patient's suitability for immunotherapy, and the administration and monitoring of treatment.
• Patient consent for immunotherapy must be obtained and recorded in the Portal before an injectable (SCIT) order is released to the pharmacy. The Practice is responsible for explaining the consent to the patient and answering the patient's questions.

5. Electronic signatures and orders

• By checking the attestation boxes and submitting an order, the user confirms that the information is accurate, that the named prescriber has authorized the order, and that the prescriber's electronic signature may be applied to the prescription and related documents. Electronic signatures created in the Portal have the same effect as handwritten signatures under the federal E-SIGN Act and applicable state law.
• A submitted order is a request for compounding. AccuMix Pharmacy may contact the prescriber to clarify or decline an order that is incomplete, clinically inconsistent or not permitted by law. An order can be cancelled through the Help Desk at no charge until the pharmacy begins compounding; after that the Practice remains responsible for the charge.
• Every order, status change, consent and attestation is time-stamped and kept in an audit trail that AccuRx may rely on.

6. Fees and payment

• Pricing for immunotherapy and supplies is shown in the Portal before an order is placed. Practices on an invoiced (internal) account are billed under their services agreement. External accounts pay before an order is released to the pharmacy, either by the Practice or, when permitted, by the patient as self-pay.
• Card payments are processed by Stripe, Inc. AccuRx does not store card numbers. Prices exclude any applicable taxes and shipping unless stated otherwise.
• Payments for compounded medication are not refundable once compounding has begun, except where required by law or where AccuRx is unable to fulfil the order.

7. Protected health information

The Portal stores protected health information (PHI) on behalf of the Practice. AccuRx acts as a business associate of the Practice for the Services, and as a HIPAA covered entity when AccuMix Pharmacy dispenses a prescription. Our handling of PHI is described in the HIPAA & HITECH Notice and governed by the Business Associate Agreement (available at new.accu-rx.us/legal/baa/), which the Practice accepts, and which is incorporated into these Terms, when it first uses the Portal. If the Practice has signed a separate Business Associate Agreement with AccuRx, the signed agreement controls. The Practice warrants that it has the authority and any required patient authorizations to enter the information it records in the Portal, and that it will enter PHI only for patients it treats.

8. Acceptable use

You agree not to: share or transfer logins; access records of patients your Practice does not treat; attempt to bypass role restrictions or security controls; copy, scrape or bulk-export Portal data except through the export features AccuRx provides; upload malicious code; use the Services to violate any law, including HIPAA, state privacy laws and anti-kickback and self-referral laws; or misrepresent a prescriber's authorization.

9. Records, data ownership and retention

• The Practice owns its patients' medical records. AccuRx owns the Portal, its software, templates, reference tables and the aggregated, de-identified statistics derived from its use.
• AccuRx retains prescription, compounding, dispensing and consent records for the period required by Illinois pharmacy law and federal law, and may retain other records for up to ten years, after which they may be securely destroyed.
• On written request, and within 30 days, AccuRx will provide the Practice with an export of its patients' test results, orders and consents in a commonly used electronic format. Records subject to a legal hold or pharmacy retention requirement are retained by AccuRx regardless of account status.

10. Availability, security and incidents

AccuRx uses commercially reasonable administrative, physical and technical safeguards, including encrypted connections, role-based access, unique logins, automatic sign-out and audit logging. The Portal is provided on a hosted basis and may be unavailable for maintenance or for reasons outside our control. If AccuRx discovers a security incident affecting the Practice's PHI, it will notify the Practice as described in the HIPAA & HITECH Notice and the Business Associate Agreement.

11. Intellectual property

The Portal, its design, software, documents, templates, logos and content are owned by AccuRx or its licensors and are protected by copyright and other laws. You receive a limited, non-exclusive, non-transferable right to use the Portal for your Practice's internal clinical and administrative purposes while these Terms are in effect. Feedback you give us about the Portal may be used without obligation to you.

12. Disclaimers and limitation of liability

• Except as expressly stated in these Terms or required by law, the Services are provided "as is" and AccuRx disclaims all other warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.
• To the fullest extent permitted by law, AccuRx's total liability to the Practice arising out of the Services in any twelve-month period will not exceed the fees paid by the Practice for the Services in that period, and AccuRx will not be liable for indirect, incidental, consequential or punitive damages, lost revenue or lost data. Nothing in these Terms limits liability that cannot be limited by law, including liability for compounded medication under applicable pharmacy law.
• The Practice will defend and indemnify AccuRx against third-party claims arising from the Practice's clinical decisions, its coding and billing, its breach of these Terms, or its unauthorized entry or disclosure of PHI.

13. Term and termination

These Terms apply for as long as the Practice has an active Portal login. Either party may end the relationship on written notice. AccuRx may suspend access immediately for non-payment, security risk or breach of Sections 7 or 8. Sections 4, 5, 6, 7, 9, 11, 12, 14 and 15 survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Illinois without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally within 30 days will be brought exclusively in the state or federal courts located in DuPage County, Illinois, and each party consents to their jurisdiction.

15. Changes and contact

AccuRx may update these Terms by posting a new version in the Portal with a new effective date; material changes will also be announced in the Portal. Continued use after the effective date is acceptance of the updated Terms; each order records the version in force when it was placed. Questions about these Terms: Privacy & Compliance Officer, AccuRx Allergy Services, 655 W. Grand Ave, Suite 240, Elmhurst, IL 60126 · phone 630-749-2771 · or the Help Desk inside the portal.